Refund policy

At Stitch Social, each item is custom embroidered just for you. Because every order is personalized, all sales are final and we are unable to accept returns, exchanges, or offer refunds on custom items.

Please double-check all personalization details—including spelling, initials, font selection, thread color, and shipping address—before placing your order. Stitch Social is not responsible for errors submitted by the customer.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at [stitchsocialco@gmail.com] with your order number and photos of the item. We'll work with you to make it right as quickly as possible.

If you have any questions before placing your order, don't hesitate to reach out—we're always happy to help ensure your order is exactly what you're looking for.